Refund policy

 

LUMÉRE BEAUTY — RETURN & REFUND POLICY

 


 

30-Day Return Policy

 


We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.


To be eligible, your item must be:

 

  • In its original condition

  • Unused, unopened, and with all tags intact

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

 


To start a return, please contact us at support@lumerebeautyco.com or call 1-888-605-2172.


Items sent back without first submitting a return request will not be accepted.


For any return questions, we’re always here to help at support@lumerebeautyco.com.

 

 

 

Damages & Issues

 


Please inspect your order as soon as it arrives.

Contact us immediately if:

 

  • Your item is defective

  • Your item is damaged

  • You received the wrong product

 


We will evaluate the issue promptly and make it right.

 

 

 

Exceptions / Non-Returnable Items

 


Certain items cannot be returned, including:

 

  • Personal care or beauty products that have been opened or used

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

 


If you’re unsure whether your item qualifies, please reach out to us.

 

 

 

Exchanges

 


The fastest way to exchange an item is to:

 

  1. Complete a return request

  2. Return the original item

  3. Place a new order for the desired product once the return is accepted

 

 

 

 

European Union 14-Day Cooling-Off Period

 


If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned unused, unworn, and in original packaging, with proof of purchase.

 

 

 

Refunds

 


Once we receive and inspect your return, we will notify you of the approval status.

If your refund is approved:

 

  • It will be issued to your original payment method

  • Processing typically takes up to 10 business days

 


Please note your bank or credit card provider may require additional time to post the refund.


If more than 15 business days have passed since your refund was approved, contact us at:


📧 support@lumerebeautyco.com

📞 1-888-605-2172