Shipping policy

 

LUMÉRE BEAUTY — SHIPPING POLICY

 


 

Processing & Shipping Times

 


We pride ourselves on fast and reliable fulfillment.

All in-stock orders are processed and shipped the next business day.


 

Order Timing

 

 

  • Orders placed Monday–Thursday: Ship the next business day

  • Orders placed on Friday: Ship the following Monday

  • Orders placed on Saturday or Sunday: Ship on Monday

  • Orders placed on a holiday: Ship the next business day after the holiday

 


Once your order ships, you will receive a confirmation email with tracking details.

 

 

 

Pre-Order Items

 


If your order contains a pre-order item, please note the following:

 

  • Pre-order products take approximately 2–3 weeks for us to receive from the manufacturer.

  • Once the pre-order items arrive at our facility, they will ship the same day they are received.

  • If your order includes both in-stock and pre-order items, the entire order will ship together when the pre-order item becomes available.

     

    • If you prefer your in-stock items sooner, please place a separate order.

     

 

 

 

 

Shipping Rates & Delivery Timeframes

 


Shipping rates are calculated at checkout based on destination and chosen delivery method.

Most U.S. orders arrive within 2–5 business days after shipment.

 

 

 

Address Accuracy

 


Please ensure your shipping address is correct at checkout.

Lumére Beauty is not responsible for:

 

  • Incorrect or incomplete addresses

  • Lost packages due to address errors

  • Delays caused by the carrier

 


If you need to update your address after placing an order, contact us immediately at:

📧 support@lumerebeautyco.com

📞 1-888-605-2172

 

 

 

Holiday Shipping Delays

 


During national holidays or peak seasons, carriers may experience delays.

Orders placed on or near a holiday will ship the next business day after the holiday, depending on carrier availability.

 

 

 

Lost or Delayed Packages

 


If your tracking shows “Delivered” but you cannot locate your package:

 

  1. Check with neighbors or building management

  2. Confirm the address entered during checkout

  3. Allow up to 24 hours for potential carrier delays or scan updates

 


If your package is still missing after these steps, contact us at

📧 support@lumerebeautyco.com

and we will assist with a carrier investigation.